Privacy Policy | StageCUE

Effective date: 19 August 2026

This Privacy Policy explains how personal data is collected, used, stored and protected when you visit stageq.my, create an account, purchase or activate a StageCUE licence, contact technical support, subscribe to communications or otherwise interact with StageCUE services. We are committed to protecting your privacy and processing personal data lawfully, fairly and transparently. Where applicable, personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR), applicable EU/EEA data protection legislation and other applicable privacy laws. This Privacy Policy applies to the StageCUE website, online store, customer accounts, licensing services, technical support and related online services.

1. Data Controller

The data controller responsible for the processing of personal data in connection with StageCUE is: Evgeny Silenko

English-language website: stageq.my
Email: support@stageq.my
Telegram: t.me/stagecue For privacy and personal data enquiries, please contact us using the email address above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed in connection with:

visiting stageq.my;
creating and managing a StageCUE customer account;
purchasing StageCUE licences;
generating and issuing licence files;
processing payments and orders;
issuing invoices and other transaction documents;
providing technical support;
responding to enquiries;
software licensing and activation;
security and fraud prevention;
website analytics, where enabled and legally permitted;
marketing communications where you have requested or lawfully consented to them.

3. Personal Data We May Collect

Depending on how you interact with StageCUE, we may collect and process different categories of personal data.

4. Account and Contact Information

When you create an account, place an order or contact us, we may process:

first name;
last name;
email address;
telephone number;
country;
billing address;
account username;
account and communication preferences.

5. Company and Professional Information

Where a licence is purchased for a business, organisation or professional activity, we may process:

company or organisation name;
registered address;
company registration number;
tax identification or VAT information;
contact person;
professional contact information;
billing and invoicing information.

6. Order and Licence Information

When you purchase or activate a StageCUE licence, we may process:

order number;
licence type;
licence number or identifier;
licence issue date;
licence validity period;
licence status;
payment status;
Licence Request File;
generated StageCUE licence file;
information necessary to associate the licence with the authorised computer;
customer account information associated with the licence.

7. Technical and Device Information

StageCUE may generate technical information required for software licensing. This may include technical identifiers relating to the computer or hardware configuration on which StageCUE is installed. Such information is used primarily to:

generate the requested licence;
associate a licence with an authorised computer;
prevent unauthorised licence duplication;
provide licence-related technical support;
protect StageCUE licensing systems against abuse.

We seek to process only the technical information reasonably necessary for these purposes.

8. Website Technical Data

When you visit stageq.my, our website, hosting provider or security systems may automatically process certain technical information, such as:

IP address;
browser type and version;
operating system;
device type;
date and time of access;
pages visited;
referring website;
session information;
security and server log information.

This information may be required for website operation, security, troubleshooting, fraud prevention and, where permitted, analytics.

9. Payment Information

Payments may be processed through third-party payment service providers. Depending on the selected payment method, the payment provider may process information such as:

payer name;
payment amount;
transaction identifier;
payment method;
billing information;
payment status.

We generally do not need to receive or store complete payment card numbers where payments are processed directly by an authorised payment service provider. Payment providers process personal data according to their own privacy policies and applicable legal obligations.

10. Communications and Technical Support

If you contact StageCUE, we may process:

your name and contact details;
the content of your message;
support requests;
technical information you provide;
attachments voluntarily submitted by you;
information concerning your StageCUE licence or installation;
correspondence history.

Please avoid sending personal data or confidential information that is not necessary for resolving your request.

11. StageCUE Projects and Media Files

StageCUE is designed to work primarily with media and project files stored on the user’s computer. StageCUE does not routinely upload your CueList projects, audio files, video files or other production content to the Rights Holder. Such files may only be provided to us where you voluntarily send them, for example as part of a technical support request, or where a specific feature clearly requires and discloses such transfer.

12. Purposes of Processing

We may process personal data for the following purposes:

providing and operating the StageCUE website;
creating and maintaining customer accounts;
processing orders;
processing payments;
generating and issuing StageCUE licences;
verifying licence validity;
providing purchased digital content and services;
issuing invoices and accounting documents;
providing technical support;
responding to enquiries;
maintaining website and service security;
preventing fraud and licence abuse;
maintaining transaction and licensing records;
complying with legal, accounting and tax obligations;
improving StageCUE and our services;
website analytics where legally permitted;
sending marketing communications where there is an appropriate legal basis.

13. Legal Bases for Processing

Where the GDPR applies, we process personal data only where we have an appropriate legal basis. Depending on the circumstances, this may include:

14. Performance of a Contract

Processing may be necessary to enter into or perform a contract with you. This includes:

processing your StageCUE order;
creating your customer account;
processing licence information;
generating your licence file;
providing purchased digital content;
providing licence-related technical support.

15. Legal Obligations

We may process and retain information where necessary to comply with applicable legal obligations, including:

accounting obligations;
tax obligations;
financial record-keeping;
consumer protection requirements;
lawful requests from competent authorities.

16. Legitimate Interests

Where permitted by applicable law, we may process personal data where necessary for legitimate interests pursued by StageCUE or a third party, provided that such interests are not overridden by your fundamental rights and freedoms. These interests may include:

protecting StageCUE against fraud and abuse;
protecting software licensing systems;
maintaining website and information security;
preventing unauthorised access;
maintaining business and transaction records;
improving the reliability of our services;
establishing, exercising or defending legal claims.

17. Consent

Where required by law, we may process personal data based on your consent. This may include:

optional marketing communications;
non-essential analytics;
advertising or marketing cookies;
certain third-party website technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

18. Cookies and Similar Technologies

stageq.my may use cookies and similar technologies. Some cookies are strictly necessary for the operation of the website, including functionality such as:

shopping cart operation;
checkout;
customer authentication;
account sessions;
security;
remembering privacy preferences.

Strictly necessary cookies may be used without consent where permitted by applicable law. Non-essential cookies, including certain analytics, advertising and third-party cookies, should only be activated where legally permitted and, where required, after obtaining valid consent. Users should be able to accept or reject non-essential cookies and subsequently change their preferences. Additional information should be provided in the StageCUE Cookie Policy.

19. Analytics

We may use website analytics services to understand how visitors interact with stageq.my and to improve the website and customer experience. Where analytics involves non-essential cookies or similar technologies requiring consent, such technologies will only be activated after the required consent has been obtained. Where possible, analytics data should be minimised or anonymised.

20. Marketing Communications

We may send promotional or marketing communications where permitted by applicable law. Where consent is required, marketing messages will only be sent after appropriate consent has been obtained. You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message or by contacting us. Transactional communications relating to orders, licences, security or technical support are not marketing communications and may continue where necessary to provide the service.

21. Sharing Personal Data

We do not sell personal data. Personal data may be shared with trusted service providers where necessary to operate StageCUE services. These may include:

website hosting providers;
payment service providers;
email delivery providers;
website security providers;
accounting and professional advisers;
IT and technical service providers;
analytics providers where enabled;
government, regulatory or law-enforcement authorities where legally required.

Service providers should receive only the information reasonably necessary to perform their services and, where required, be subject to appropriate contractual data-protection obligations.

22. International Data Transfers

Some service providers may process personal data outside your country of residence or outside the European Economic Area. Where GDPR restrictions on international transfers apply, personal data will only be transferred where an appropriate legal mechanism is available. Depending on the circumstances, this may include:

an adequacy decision adopted by the European Commission;
Standard Contractual Clauses approved by the European Commission;
other safeguards permitted under applicable data-protection law;
a specific statutory derogation where applicable.

Where required, additional safeguards will be considered based on the nature of the transfer and associated risks.

23. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations. Retention periods may depend on:

the duration of the customer relationship;
the duration and type of StageCUE licence;
accounting and tax requirements;
consumer protection requirements;
contractual limitation periods;
security and fraud-prevention requirements;
the need to establish, exercise or defend legal claims.

When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.

24. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

unauthorised access;
unauthorised disclosure;
alteration;
loss;
destruction;
misuse;
other unlawful processing.

Security measures may include access controls, authentication, server and website security measures, backups, software updates and restrictions on access to personal data. However, no internet-based system can guarantee absolute security.

25. Data Breaches

If a personal data breach occurs, we will assess the nature and potential consequences of the incident. Where required by applicable data-protection law, we will notify the competent supervisory authority and affected individuals within the legally required timeframes.

26. Your Rights Under the GDPR

Where the GDPR applies, you may have the following rights:

Right of access — to obtain information about whether and how your personal data is processed and receive a copy of your data;
Right to rectification — to correct inaccurate or incomplete personal data;
Right to erasure — to request deletion of personal data where the applicable legal requirements are met;
Right to restriction of processing — to request restriction of certain processing activities;
Right to data portability — to receive certain personal data in a structured, commonly used and machine-readable format where applicable;
Right to object — to object to processing based on legitimate interests in circumstances provided by law;
Right to withdraw consent — where processing is based on consent;
Rights relating to automated decision-making — where applicable.

These rights may be subject to conditions and exceptions provided by applicable law.

27. Exercising Your Rights

To exercise your data-protection rights, contact: support@stageq.ru Please include sufficient information for us to understand and process your request. We may request additional information where reasonably necessary to verify your identity and protect personal data from unauthorised disclosure. Where GDPR applies, requests will be handled without undue delay and normally within one month, subject to extensions permitted by law.

28. Right to Lodge a Complaint

If you are located in the EU/EEA and believe that your personal data has been processed in violation of applicable data-protection law, you have the right to lodge a complaint with a competent Data Protection Authority. You may generally contact the supervisory authority in the EU/EEA country of your habitual residence, place of work or the place where the alleged infringement occurred. We encourage you to contact us first so that we have an opportunity to address your concern, but this does not affect your right to contact a supervisory authority.

29. Automated Decision-Making and Profiling

StageCUE does not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals. If this changes, this Privacy Policy will be updated and the information required by applicable law will be provided.

30. Children’s Privacy

StageCUE is professional software and is not specifically directed at children. We do not knowingly seek to collect personal data from children for marketing purposes. Where consent from a child is relied upon for an online service, applicable age and parental-authorisation requirements will be respected.

31. Third-Party Websites and Services

stageq.my may contain links to third-party websites or services. Third-party websites operate independently and may have their own privacy policies and terms. We encourage users to review the privacy information of third-party services before providing personal data to them. StageCUE is not responsible for the privacy practices of independent third-party websites.

32. Social Media and Telegram

StageCUE may provide links to social media platforms and the official StageCUE Telegram channel. When you interact with an external platform, that platform may process personal data independently according to its own privacy policy. Visiting or using such external services is subject to their respective privacy and data-protection practices.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes to StageCUE services;
changes to the website;
new technologies;
changes to service providers;
changes in applicable law or regulatory guidance.

The current version will be published on stageq.my with an updated effective date. Where required by applicable law, material changes will be communicated to affected users through appropriate means.

34. Contact Us

If you have questions about this Privacy Policy, the processing of your personal data or wish to exercise your data-protection rights, please contact: StageCUE
Evgeny Silenko

English website: stageq.my
Email: support@stageq.my
Telegram: t.me/stagecue

35. Final Provisions

This Privacy Policy is intended to provide clear and transparent information about the processing of personal data in connection with StageCUE and stageq.my. Nothing in this Privacy Policy limits any data-protection or privacy rights that cannot lawfully be excluded or restricted. Where mandatory national or international data-protection legislation provides stronger protection, the applicable mandatory requirements prevail.